SHIPPING

At Dermaline we make it a priority to ensure that your experience with us is smooth and satisfactory, your great experience is important to us. 

Shipping Costs & Delivery Times

All orders placed on dermalineusa.com are shipped Monday through Friday, excluding major holidays.

Orders must be placed by 3 PM EST to start processing on the same day. Processing time usually takes 1-4 business days. Delivery times are based on orders placed between Monday – Friday. 

Most orders are processed and shipped in 1-2 business days, depending on product availability. Orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Please note: all purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

ESTIMATED DELIVERY DATES*

We do our best to estimate the most accurate delivery time for your convenience. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your email confirmation. Simply use the tracking number provided to track your package online.

*Applies to in-stock items only. Delivery of out-of-stock items is subject to availability. The dates provided are estimates and subject to change.

SHIPMENTS TO APO AND PO BOX ADDRESSES

Orders being sent to P.O. Boxes or APO addresses are delivered via the United States Postal Service.

RETURN POLICY

Your satisfaction is our priority. That’s why we back every product we sell with a 100% money-back guarantee. If you are not completely satisfied with your purchase on dermalineusa.com, simply return it along with the original order confirmation or packing slip to us within 30 days.  If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We will gladly refund the original purchased price of the product. To complete your return, we require a receipt or proof of purchase. Shipping and handling charges are non-refundable. If you need to return your order, please send it to:

Dermaline Returns

5900 NW 102 Ave. Unit 3125

Doral, FL 33178

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you did not purchase your product from dermalineusa.com, please return it to the store you bought it from for a refund or replacement. Unfortunately, dermalineusa.com does not refund or exchange products that were not purchased through our website. 

Please note that Dermaline will NOT honor our 30 Day Money Back Guarantee for any products sold on Amazon® or eBay® by Non-Authorized Retailers. We recommend that you use caution in buying products from Non-Authorized re-sellers.